Telkomsel is the leading operator of cellular telecommunications services in Indonesia that provides cellular services through GSM Dual Band (900 & 1800), GPRS, Wi-Fi, EDGE, 3G, HSDPA and HSPA+ networks throughout Indonesia. Internationally, Telkomsel collaborate with 362 roaming partners in 196 countries.
With the largest network coverage in Indonesia, reaching over 95% of Indonesia's population, Telkomsel’s network covers all of the country's provinces and regencies/counties, and almost all of the sub-counties ("kecamatan") in Indonesia. As the leader in the broadband market, Telkomsel was the first to launch the “Next Generation Flash HSPA+ which will be rolled out in 24 cities across Indonesia by end of 2010.
Telkomsel provides basic cellular services on voice and text, as well as a variety of value-added services such as ring-back tone, mobile banking, mobile wallet (T-Cash), cash remittance (T-Remittance), internet broadband (TelkomselFlash), BlackBerry service, etc. To serve different segments of customers, Telkomsel offers its customers the choice between two prepaid cards-simPATI and Kartu As, or the post-paid kartuHALO.
In its sixteenth year of operations since the first commercial launch of its post-paid services on May 26, 1995, Telkomsel continues to maintain its leading market share and as the trendsetter in mobile lifestyles. As at end of June 2010, Telkomsel’s customer base reached 88.32 million customers, representing amarket share of approximately 47% of the full-mobility cellular market.
For the last 5 years (2005-2009), Telkomsel's operating revenues have grown from Rp21.13 trillion in 2005 to Rp41.58 trillion in 2009. Over the same period, the total number of Telkomsel's customer base increased from approximately 24.27 million as at end of 2005 to 81.64 million as at end of 2009, representing a CAGR of 54%.
PT. Infomedia Nusantara by Telkom Indonesia is a leading provider of information and communications services in Indonesia. Our company continues to innovate in business by continuing to develop our three main services: Directory Service, Contact Center and Service Content. Especially in the Service Contact Center, we provide outsourcing services for the management of Customer Relation Management (CRM) through the activities of inbound and outbound contact center by utilizing the latest communication technologies via telephone, sms, emails, websites, and chat. In TSB business development, we currently require candidates who are interested to join our company and participate in the process. Currently, we are seeking candidates for the position:
Caroline Officer Telkomsel
Salary: Rp 1.700.000 - Rp 2.210.000
Work Location: Jakarta - BSD Tangerang
Responsibilities:
* Serving incoming calls from customers with good
* Provide customer information as needed related to the product Telkomsel
* Handling complaints well
* Provide the best service and satisfaction to customers
Requirements:
* Male / Female
* Maximum age 35 years at the time of hiring
* Minimum D3 any major, GPA min 2.50
* Willing to work shifts, local domicile BSD, Tangerang and the surrounding
* Having a good quality sound / clear articulation
* Have the skills to use computers
* Have the ability to speak english
* Able neat and clean
* Have a general knowledge about the product Telkomsel
* Graduated from a whole series of selection tests
* Having a call center experience preferred
For those interested, please send a cover letter, CV, Copy of KTP, Pas foto 4x6 terbaru, copy of diploma & Transcript and Certificate of good health to:
PT. Infomedia Nusantara CC and OS HR (Up. Nina and Diane)
Jl. Pahlawan Seribu No. 1 Serpong Tangerang, seberang plasa BSD
Or mail to: (sdmccrekrutmen@gmail.com)
Or through walk-in interviews will be held on:
Monday - Friday (Weekdays) at 09:00 to 12:00
Jl. pahlawan Seribu No. 1 Serpong Tangerang, seberang plasa BSD, bertemu Ibu Nina atau Diane (HR CC Area)
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